Last updated: 15 October 2026
We want you to be happy with every Ablet Lash tool. This policy explains how returns, replacements and refunds work for retail orders placed on abletlash.com.
Faulty or damaged items
Every tool is checked by our quality control team before packing. If a tweezer, scissor or other tool arrives with a manufacturing fault or is damaged in transit, contact us within 14 days of delivery with your order number and photos. We will replace the item or refund the amount, including the original shipping cost for that item. You do not pay return shipping for faulty items.
Change of mind
You can return unused items in their original packaging within 14 days of delivery. Contact us first so we can confirm the return address. For hygiene reasons, tweezers and tools that have been used, sterilised or removed from sealed packaging cannot be returned unless faulty. Return shipping for change-of-mind returns is paid by the customer.
Items we cannot accept back
- Custom, OEM and private-label orders made to your specification (unless faulty).
- Used or sterilised tools.
- Items returned without contacting us first.
Refunds
Once we receive and inspect the returned item, we will email you to confirm. Approved refunds are made to your original payment method within 7 business days. Your bank or card issuer may take a few extra days to show the credit.
Wholesale orders
For bulk, OEM and private-label orders, quality issues should be reported within 14 days of delivery. Replacements or credits are handled under the terms agreed in your quote.
How to start a return
Email or WhatsApp us with your order number, the item, the reason and photos if relevant:
Ablet Lash
ABLET LASH, Shahtab Ghar, PO Small Industries, Sialkot 51310, Pakistan
Email: ablet.lash@gmail.com
Phone / WhatsApp: +92 334 8145251